Content-type: text/html; charset=ISO-8859-15 Set-Cookie: source_tracking=site_source; expires=Fri, 06-Jul-2018 08:30:57 GMT; path=/; secure; UX Researcher | Auckland | Find a job | New Zealand Post Careers


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UX Researcher
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JD UX Researcher.docx (Word, 159KB)
Job Specification

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  • Newly created position in our brand new in-house digital team.
  • Opportunity to create truly great experiences by delivering stunning responsive websites, apps and digital retail interfaces.
  • Based in Highbrook, East Tamaki.

New Zealand Post has a rich history stretching back to the early 1830s when whalers, missionaries and traders had to rely on occasional passing ships. Today, New Zealand Post is a successful commercial entity competing in local and global markets, focusing on delivering what people care about. 

We are building an awesome in-house digital team to design, develop and continuously improve digital products and services for our customers. This is a great time to join and be part the team that creates stunning responsive websites, apps and digital retail interfaces.

As the UX Researcher in a creative, motivated and talented team, you will help craft new digital experiences to enable NZ Post to deliver what people care about using your outstanding research skills and talent for making complex information clear for users. You'll define research objectives and formulate research proposals, along with conducting studies by applying methods such as usability testing, field research, surveys, diary studies, and any other methods impactful in the formulation of product approaches that improve consumer experience.  Through analysis of qualitative and quantitative data you'll generate strategic and tactical insights along with actionable recommendations that drive product design improvements and innovation that will in turn improve the consumer experience.

Key to your success in this role is your extensive experience in qualitative and quantitative research methods, along with proven experience in usability studies, interviewing, ethnographic observation, and video editing. Your superior analytical skills and deep understanding of behavioral analysis and statistical concepts will allow you to perform key researches while your strong communication and interpersonal skills will allow you to relay complex information in a simple, clear, and concise manner and collaborate with cross-functional personnel.  As the position requires regular presentations of visually and verbally engaging content, you'll have proficiency in online user testing tools, Sketch and software that aids in the delivery of high quality presentations.

In return, you'll have the opportunity to work with like-minded, talented and creative people in an Agile/Scrum environment with a shared passion for creating memorable digital experiences. 

To find out more, visit NZ Post's Careers website to download the position description or for further information please contact Kristy Teece on 09 3679532.  Applications close on 27 June 2018.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security check and must be able to pass all internal and external security vetting requirements.