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Freight Investigator - Highbrook
Location:
Auckland
Category:
Admin and Customer Service
Date Posted:
25-Jul-2017
Application Close Date:
31-Jul-2017
Job Reference:
LJ1286302
Position Type:
Permanent
View Attachment:
No File Attached
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Freight Investigator | Highbrook |Achieve something great

New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customer needs both physically and digitally.

We are charting a course towards a big future – we choose to be bold – and nothing will get in the way of delivering what our customers care about.

As a Freight Investigator your role is critical to customer experience; providing a positive outcome for customer complaints and ensuring missing freight or product is sorted, processed, despatched correctly.

In this dynamic job you will:

  • Take responsibility managing customer complaints providing a positive outcome for customers
  • Investigate, organise delivery and communicate regularly with the customer and handle freight in a careful and professional manner
  • Liaise with various internal contacts to solve problems and raise issues where required 
  • Build relationships with new and existing customer and highlight new business opportunities

This is a great opportunity for you to work within a dedicated team who contribute to making Courier Post a great place to work.

To be successful in this role you will need to

  • Be flexible to work Monday to Friday – 9:30am to 6pm
  • Be a committed teammate who puts customer's first
  • High level of customer service and strong communication skills
  • Competent compute skills
  • Have an accurate eye for detail and can handle stressful situations
  • Have a team based approach

In return for upholding our promise to customers as well as ‘buying' in to our values, we can offer our employees a rich and diverse workplace offering.

Your opportunity could start right here. Apply now.

For more information about careers at New Zealand Post visit jobs.nzpost.co.nz

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.