Customer Service Officer | Permanent Part Time | Auckland  

• Monday 9:00am to 5:15pm, Tuesday & Wednesday 7:00am - 2:30pm  

The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving service delivery alongside achieving better outcomes for our staff. 

  

Based at 416 Broadway, Epsom, Auckland, we are looking for a Customer Service Officer to deliver an exceptional level of customer service to manage inquiries, requests or concerns from customers at our front counters and by phone.  You'll champion our products and services, provide suggestions and access information for our customers. Each day is busy and varied and will see you developing your problem-solving skills. 

  

The needs of our customers are ever-changing and happening faster every day – our team needs to be one step ahead of these changes and act quickly. 

  

What can we offer you? 

• Learning and development opportunities to help support your career development 

• A value's driven organisation that supports and respects its employees 

• A safe and secure work environment 

• A stable, profitable and government owned agency who isn't going anywhere! 

  

What we need from you:  

• Be available to work Monday 9:00am to 5:15pm, Tuesday & Wednesday 7:00am - 2:30pm  

• Problem solving skills - someone who can think on the fly and find the best outcomes! 

• Administration and data entry skills 

• Confidence to interact with people from all backgrounds face to face, phone and email