Team Leader - Resolve

• Newly created role
• Empower and lead a high-performing team
• Use your expertise to navigate and optimise claims management processes

 Kōrero mō te tūranga - About the role:

Reporting into the Customer Service Manager - Investigate & Resolve, you will support the Customer Service Resolve team, deliver on its vision and goals by building a proud and successful team. Coaching, leading and developing Claims Representatives to become self-sufficient, high performers who are inspired to deliver exceptional customer experiences.

This role can be based in any of our main centres Auckland, Wellington or Christchurch.

Key Responsibilities: 

• Leadership and coaching of Claims Representatives
• Improve the performance of the team by gathering meaningful insights, coaching, and managing.
• Implement a consistent and national approach to claims management.
• Compensation management
• Operational and service excellence

Mōu - About you

As a Team Leader you will be responsible for ensuring that every member of your team is delivering on our brand promise and that their experience of our service results in today's customers becoming our business advocates tomorrow. Alongside the above, you'll couple this with; 

• Proven ability to work across teams to enhance service quality and manage costs effectively.
• Experienced in leading and motivating teams.
• Knowledgeable in claims management processes 

Mō te Tukurau Aotearoa - About NZ Post

NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join. 

Hiahia? - Interested? Come and join the whanau!

If this sounds like your next career move, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website. If you require additional information, email careers@nzpost.co.nz

Applications for this position close on Wednesday 20 November 2024. 

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  

All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test.  

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.