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Customer Service Representative
Location:
Christchurch/Canterbury
Category:
Admin and Customer Service
Date Posted:
12-Jan-2018
Application Close Date:
26-Jan-2018
Job Reference:
TM1315527
Position Type:
Permanent
View Attachment:
No File Attached
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Customer Service Representative | Christchurch | Customers at our heart

Courier Post is an iconic New Zealand business and part of the NZ Post Group that's committed to a future that meets our customers both physically and digitally.

We are charting a course towards a big future – we choose to be bold – and nothing will get in the way of delivering what our customers care about.

In this dynamic role:

  • You will greet customers face to face in the Christchurch depot so will be confident and pro-active
  • Customer queries can be diverse and some complexity exists; you will act with the customer front of mind while working with our business policies and procedures to get the best possible outcomes
  • We will provide you with the environment to problem solve and opportunity to contribute to continuous improvement, always looking for a way to do the same things better.
  • You're all about benefits not products, achievements not services. You know how to talk to customers to make them feel like we are on the same page and working towards a shared solution.

Some of the key things you'll possess to successfully perform this role include:

  • Available to work Monday to Friday 1400 – 1815, Saturday 0730 - 1230
  • A minimum of 2 years of customer service experience, preferably within a customer facing environment, will equip you with the capabilities to deal with complex and diverse customer queries
  • You're comfortable using a computer and various systems
  • A natural ability to communicate with your team mates and customers which develops trust and understanding is key.
  • Be confident dealing with customer complaints and have the know-how to make customers feel heard and confident that you will find a solution for them no matter how complex their query
  • You can work under-pressure, see change as opportunity and can make good decisions with or without all the necessary information

We want New Zealanders to believe they can achieve anything with our help. We promote their achievements and they prove our capabilities, products and services. Our customer story is our story. Come and be part of it!

Your opportunity could start right here. Apply now!

For more information about careers at New Zealand Post visit jobs.nzpost.co.nz

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.