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Customer Service Representative
Admin and Customer Service
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  • Develop your experience within the postal industry 
  • Customer service role where you can make a positive impact 
  • Monday-Friday role - keep your weekend to yourself! 

The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving service delivery alongside achieving better outcomes for our staff. 

We are looking for a Customer Service Representative, who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions. 

In this dynamic role you will: 

  • Communicate clearly with all our customers in a calm and professional manner 

  • Provide information and support regarding products and services 

  • Develop and maintain productive working relationships with customers and fellow staff alike 

Some of the key things you'll possess to successfully perform this role include: 

  • The availability to work Monday to Friday, 8:45am - 5:45pm

  • Proven experience in customer service or retail to deal with a diverse range of customer queries 

  • A willingness to learn and take on board our policies and procedures 

  • Comfort using new systems and processes  

  • Strong communication skills to engage our customers, discuss products and services that they need and provide solutions. 

At New Zealand Post, we know what values we hold and the exciting direction we are taking our business.  Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including: 

  • Access to discounted health insurance plans for you and your family 

  • Special rates on fantastic holiday home accommodation around New Zealand 

  • Reduced banking service fees, rates and packages through our partners 

  • Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle 

  • An Employee Assistance programme to support you when you need it 

Apply now to launch your career with the NZ Post Group - be part of our journey and reach your maximum potential. 

For more information about careers at New Zealand Post visit 

All applicants will be required to provide proof of their eligibility to work in New Zealand.  Any appointment will be subject to a satisfactory drug test and security check.