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Freight Investigator
Admin and Customer Service
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Express Couriers is New Zealand's premier courier, logistics and distribution company and market leader with a well-earned reputation for the speedy, reliable and secure delivery of urgent and important items. We are a wholly owned subsidiary of NZ Post, operating the brands of CourierPost, Pace, Contract Logistics and Roadstar in the NZ marketplace

We have started our journey towards our goal of ‘Becoming a World-Class Kiwi Parcel Business'. Our Game Plan gives each one of us the responsibility for getting the essentials right, staying true to our values and aspiring to be better because our World-Class will help take New Zealand to a new level.

About the role

In this role you will provide excellence in customer service, to both internal and external customers, in order to actively resolve customer enquiries in a professional, efficient and timely manner.

You will answer calls in relation to missing items and complaint resolutions. This is an active role where you will need to be comfortable in a physical environment where you will be lifting and sorting parcels. You will often be required to go into our operations centre to search for customer's missing items.

About you

We are looking for someone to join our collaborative team environment and to be successful you need to have the following skills:

  • Experience in a phone based customer service environment
  • Knowledge of CRM and other customer data systems
  • Experience working in a warehousing or logistics environment and ability to lift parcels up to 25 KG
  • Friendly and approachable team sprirt

At New Zealand Post, we know what values we hold and the exciting direction we are taking our business.  Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

  • Access to discounted health insurance plans for you and your family
  • Special rates on fantastic holiday home accommodation around New Zealand
  • Reduced banking service fees, rates and packages through our partners
  • Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
  • An Employee Assistance programme to support you when you need it

Apply now for this great opportunity to grow your skills and develop strong networks.  Be part of our journey and reach your maximum potential.

Any appointments may be subject to a satisfactory drug test and security check