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Dispatcher
Location:
Auckland
Category:
Date Posted:
12-Aug-2019
Application Close Date:
26-Aug-2019
Job Reference:
SF1410426
Position Type:
Permanent
View Attachment:
No File Attached
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Dispatcher| |Achieve something great

Pace is New Zealand's expert provider of urgent courier services. With branches in Auckland, Wellington and Christchurch we specialise in point-to-point local delivery and same day nationwide services.

We are a Kiwi business, owned by the NZ Post Group, run by Kiwi's and are a preferred service provider of Kiwi's. We now have an opportunity available within our Dispatch team for an individual with initiative and previous dispatch experience in a customer service role.

The dispatcher role is a critical position having important impacts on both our customers and wider business. As a senior position within PACE we are looking for someone with leadership skills and in return you will enjoy a salary commensurate with this level of responsibility as well as opportunities to earn overtime.

In this dynamic job you will:

  • Build efficient dispatch runs for the pace fleet
  • Manage high pressure situations and make important decisions regarding dispatch runs
  • Identify trends and issues to the team
  • Contribute to projects to improve processes
  • Accurately record and track calls from customers
  • Use your people skills to participate positively and ensure a cohesive team spirit is upheld

This role is in an exciting and fast paced industry and provides the opportunity for you to work within a dedicated team who contribute to making Pace a great place to work. You will also need to have a real passion for customer service, understand the importance of delivering on promises and show commitment and dedication to both our customers and fleet.

To be successful in this role you will need to

  • Be flexible to work rotating shifts Monday to Friday, 7:00am to 3:30pm,10:00am-6:30pm and every 3rd Saturday 8:00am-1pm.
  • Previous experience in dispatch and in a telephone based customer service role is essential
  • Have the ability to multi-task and remain calm under pressure
  • Excellent geographic knowledge of the Auckland region
  • A mature and unbiased approach to team collaboration and partnering with our fleet
  • Computer experience, and strong keyboard/data entry skills are essential

In return for upholding our promise to customers as well as ‘buying' in to our values, we can offer our employees a rich and diverse workplace offering.

Your opportunity could start right here. We are processing applications right now, so submit your application today!

For more information about careers at Pace visit www.expresscouriers.co.nz/careers

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

 

 

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