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Customer Service Representative
New Plymouth/Taranaki
Admin and Customer Service
Date Posted:
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Position Type:
On Call
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The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving service delivery alongside achieving better outcomes for our staff.

Based at the  Taranaki Operations Centre, we are looking for an On Call Customer Service Representative, who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions.

In this dynamic role you will:

  • Communicate clearly with all our customers in a calm and professional manner
  • Provide information and support regarding Courierpost products and services
  • Develop and maintain productive working relationships with customers and fellow staff alike

Some of the key things you'll possess to successfully perform this role include:

  • The availability to work Monday to Friday 8 am to 6 pm and Saturday 08am - 11am
  • Proven experience in customer service or retail to deal with a diverse range of customer queries
  • A willingness to learn and take on board our policies and procedures
  • Comfort using new systems and processes 
  • Strong communication skills to engage our customers, discuss products and services that they need and provide solutions.

Apply now to launch your career with the NZ Post Group - be part of our journey and reach your maximum potential.

For more information about careers at New Zealand Post visit

All applicants will be required to provide proof of their eligibility to work in New Zealand.  Any appointment will be subject to a satisfactory drug test and security check.