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Dispatcher
Location:
Hamilton/Waikato
Category:
Date Posted:
14-Oct-2019
Application Close Date:
23-Oct-2019
Job Reference:
LJ1426027
Position Type:
Temporary
View Attachment:
No File Attached
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Dispatcher

  • 6 Month Fixed Term Opportunity - November 2019– March 2020
  • Opportunity for permanent work potentially available
  • Unique & rare opportunity within a world class business

New Zealand Post is an iconic Kiwi company that has been around for 170 years.  We believe our customers and our people are critical to our success to ensuring we remain adaptive and relevant in a fast changing consumer market.

We are a Kiwi business, owned by the NZ Post Group, run by Kiwi's and are a preferred service provider of Kiwi's. We now have an opportunity available within our Dispatch team for an individual with initiative and previous dispatch experience in a customer service role.

As a Dispatcher, your role is critical to customer experience, you will dispatch all work booked by the customer to pace fleet and ensuring high a level of service.

In this dynamic job you will:

  • Accurately record and track calls from customers
  • Utilise your effective communication and leadership in building efficient dispatch runs for the pace fleet
  • Use your people skills to participate positively and ensure a cohesive and team spirit is upheld
  • Identify trends and issues to the team
  • Contribute to projects to improve processes

This role is in an exciting and fast paced industry and provides the opportunity for you to work within a dedicated team who contribute to making Pace a great place to work. You will also need to have a real passion for customer service, understand the importance of delivering on promises and show commitment & dedication to both our customers and fleet.

To be successful in this role you will need to

  • Availability to work 7.30am to 5.00pm Monday to Friday  
  • Previous experience in dispatch and in a telephone-based customer service role is essential
  • Have the ability to multi-task and remain calm under pressure
  • Excellent geographic knowledge of New Zealand
  • Computer experience, and strong keyboard/data entry skills are essential

In return for upholding our promise to customers as well as ‘buying' in to our values, we can offer our employees a rich and diverse workplace offering.

Your opportunity could start right here. We are processing applications right now, so submit your application today!

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.