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Customer Service Representative - on-call Nelson
Admin and Customer Service
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Customer Service Representative | Nelson | Customers at our heart 

New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers both physically and digitally.

We are charting a course towards a big future – we choose to be bold – and nothing will get in the way of delivering what our customers care about.

As a Customer Service Representative you'll deliver a new level of service designed to achieve the best possible solutions for us and our customers.

In this dynamic role you will:

  • Customer queries can be diverse and some complexity exists; you will act with the customer front of mind while working with our business policies and procedures to get the best possible outcomes
  • We will provide you with the environment to problem solve and opportunity to contribute to continuous improvement, always looking for a way to do the same things better.
  • This role is customer facing

You're all about benefits not products, achievements not services. You know how to talk to customers to make them feel like we are on the same page and working towards a shared solution.

Some of the key things you'll possess to successfully perform this role include:

  • On-call availability Monday - Friday (occasional Saturdays) with the flexibility to extend hours during peak seasons
  • A minimum of 2 years of customer service experience is preferable and will equip you with the capabilities to deal with complex and diverse customer queries
  • You're comfortable using a computer and familiar with various packages
  • A natural ability to communicate with your team mates and customers which develops trust and understanding is key. You have a confident means of dealing with customer complaints and have the know-how to make customers feel heard and confident that you will find a solution for them no matter how complex their query
  • You can work under-pressure, see change as opportunity and can make good decisions with or without all the necessary information

We want New Zealanders to believe they can achieve anything with our help. We promote their achievements and they prove our capabilities, products and services. Our customer story is our story. Come and be part of it!

Your opportunity could start right here. We are accepting applications, apply now! 

For more information about careers at New Zealand Post visit All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

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