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Freight & Logistics Customer Services Representative | 12 months Fixed Term
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Freight & Logistics Customer Services Representative | 12 months Fixed Term | Highbrook | 12 month Fixed term contract

New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customer needs both physically and digitally.

We are charting a course towards a big future – we choose to be bold – and nothing will get in the way of delivering what our customers care about.

As a Freight Investigator your role is critical to customer experience; providing a positive outcome for customer complaints and ensuring missing freight or product is sorted, processed, despatched correctly.

In this dynamic job you will:

  • Take responsibility managing customer complaints providing a positive outcome for customers
  • Investigate, organise delivery and communicate regularly with the customer and handle freight in a careful and professional manner
  • Liaise with various internal contacts to solve problems and raise issues where required 
  • Build relationships with new and existing customer and highlight new business opportunities

This is a great opportunity for you to work within a dedicated team who contribute to making Courier Post a great place to work.

To be successful in this role you will need to

  • Be flexible to work Monday to Friday – 9:30am to 6pm until the 1st of February 2019
  • Be a committed teammate who puts customer's first
  • High level of customer service and strong communication skills
  • Competent compute skills
  • Have an accurate eye for detail and can handle stressful situations
  • Have a team based approach
  • Physically fit for handling of parcels

In return for upholding our promise to customers as well as ‘buying' in to our values, we canoffer our employees a rich and diverse workplace offering.

This role is also known as a Freight Investigator.

Your opportunity could start right here. Apply now.

For more information about careers at New Zealand Post visit

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.