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Flight Co-ordinator | Achieve something great

Pace is New Zealand's expert provider of urgent courier services. With branches in Auckland, Wellington and Christchurch we specialise in point-to-point local delivery and same day nationwide services.

We are a Kiwi business, owned by NZ Post, are a preferred service provider of Kiwi's. We now have an opportunity available within our Dispatch team for an individual with initiative and previous dispatch experience in a customer service role.

As a Flight Co-ordinator, your role is critical to customer experience.  You will work closely with the Fleet and Dispatch team to monitor and respond to service requests from a variety of customers and key clients.

In this dynamic job you will:

  • Effectively deal with customer complaints and get the best possible outcome for both Pace and our customers
  • Accurately record and track queries from key customers
  • Identify the needs of customers and solutions
  • Identify trends and issues to the team


This role is in an exciting and fast paced industry and provides the opportunity for you to work within a dedicated team who contribute to making Pace a great place to work. You will also need to have a real passion for customer service, understand the importance of delivering on promises and show commitment & dedication to both our customers and fleet.

To be successful in this role you will need to

  • Be flexible to work Monday to Friday 9:00am to 5:30pm, with opportunity for overtime in this small team
  • Have previous experience customer service role, essential
  • Have the ability to multi-task and remain calm under pressure
  • Have computer experience, and strong keyboard/data entry skills, essential


In return for upholding our promise to customers as well as ‘buying' in to our values, we can offer our employees a rich and diverse workplace offering.

Your opportunity could start right here. We are processing applications right now, so submit your application today
For more information about careers at Pace visit

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.