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Customer Service Team Leader - Christchurch
Location:
Christchurch/Canterbury
Category:
Admin and Customer Service
Date Posted:
15-Jan-2020
Application Close Date:
20-Jan-2020
Job Reference:
AM1439679
Position Type:
Permanent
View Attachment:
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This role is responsible for leading the customer service team, monitoring performance, identifying trends and acting to improve results.  

Key to this role is people management. You'll have a strong focus on continuous improvement in service quality, and Health and Safety. You'll be leading general administration, customer service, claims & damages to achieve optimum branch performance.

 

What are we looking for?

  • Available to work Monday – Friday 7.45am to 4.15pm & Saturdays as requried.
  • Able to lead a team in a busy customer service environment
  • IT savvy 
  • Has resilience and a strong customer services background
  • Desirable – freight & logistics industry, but not essential

 

Why join us?

Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

  • Access to discounted health insurance plans for you and your family
  • Opportunity to join Marram for special rates on fantastic holiday home accommodation around New Zealand
  • Reduced banking service fees, rates and packages through our partners
  • An Employee Assistance programme to support you when you need it
  • Staff discounts in conjunction with our business partners
  • Opportunities to advance a career within NZ Post

 

Your opportunity could start right here. Apply now!


Please note: All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.