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Customer Service Representative - Highbrook
Location:
Auckland
Category:
Admin and Customer Service
Date Posted:
15-May-2019
Application Close Date:
29-May-2019
Job Reference:
AM1388341
Position Type:
Permanent
View Attachment:
JD CSR.pdf (PDF, 291KB)
Job Specification

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New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers both physically and digitally.

As a CSR you'll deliver a new level of service designed to achieve the best possible solutions for us and our customers.

About the role

  • Our customer's queries can be diverse and some complexity exists; you will act with the customer front of mind while working with our business policies and procedures to get the best possible outcomes
  • At New Zealand Post it's about having fun and being part of others success, participating with your team and sharing your learnings and knowledge with others
  • We will provide you with the environment to problem solve and opportunity to contribute to continuous improvement, always looking for a way to do the same things better.

About you

  • Be flexible to work Monday to Friday – 8am to 4.30pm  
  • A minimum of 2 years of customer service or retail experience will equip you with the capabilities to deal with a diverse range of customer queries
  • Your comfortable using a computer and can pick up new systems and processes with ease
  • A natural ability to communicate will enable you to engage our customers with products and services that they need today.
  • You have the know-how to make customers feel heard and assured that you will find a solution for their problems and queries
  • You can work under-pressure, see change as opportunity and can make good decisions with or without all the necessary information

About New Zealand Post

We set our new employees up for success by providing training and development including induction and on-the-job learning. We also love to recognise success – it's part of our culture. Teams regularly get together to celebrate successes, special occasions, events or just have fun.

Your opportunity could start right here. We are processing applications right now, so submit your application today!

All applicants will be required to provide proof of their eligibility to work in New Zealand.  Any appointment will be subject to a satisfactory drug test and security check.