Customer Service Officer Part Time | Palmerston North/Manawatu

• Permanent Part time 
• Multiple shifts to choose from
• $27.51 per hour

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

Working from our Terrace End site in Palmerston North,  our Customer Service Officers deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our front counters and by phone.  You'll champion our products and services, provide suggestions and access information for our customers.   Each day is busy and varied and will see you developing your problem-solving skills.   

We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to the growth and prosperity of our beautiful Aotearoa.

SHIFTS AVAILABLE:

1. Mon, Tue, Thur Fri 0800-16:30pm and Saturday 0615-12:15pm (38 hours per week Wednesday and Sunday rostered off)
2. Monday to Friday 06:15-12:15pm (27.5 hours per week Saturday and Sunday rostered off) 
3. Mon, Weds, Thurs, Fri 11:15-17:45pm and Saturday 08:15-12:15pm (28 hours per week Tuesday and Sunday rostered off) 
4. Mon, Tues, Thus, Fri 12:15-17:45pm and Saturday 08:15-12:15pm (24 hours per week Wednesday and Sunday rostered off) 

Day to day you will:

• Interact with customers whilst ensuring high levels of customer satisfaction.
• Keep an eye out for opportunities to improve the way we deliver our services. 
• Sorting and organising parcels (some heavy lifting is required)

About You:

To be successful in this role you will ideally have a background in customer service, retails skills or experience in mail/ parcel sorting.

What we need from you: 

• Proven previous experience in a customer facing roles 
• Problem solving skills – can you think on the fly and find the best outcomes?
• Administration and data entry skills
• Confidence to interact with people from all backgrounds face to face, phone and email

What can we offer you?

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment

At NZ Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Special rates on fantastic holiday home accommodation around New Zealand
• Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
• An Employee Assistance programme to support you when you need it

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.