Service Delivery Coordinator | Wellington

Service Delivery Coordinator | Full time - Permanent | Wellington

• $30.03 per hour paid fortnightly
• Tuesday to Friday 6am - 3.30pm and Saturday 6am - 10.30am
• Experience in fleet management or logistics advantageous 

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

The Service Delivery Coordinator, whilst having no direct reports, will play a key role supporting the Manager to coordinate the resources on site. Based at our Super Depot in Grenada Village, you'll be the day-to-day linkage between the Couriers, Delivery Agents, Contract Posties, RD Contractors and Box Lobby staff, ensuring that the resourcing for the day is where it needs to be.   You will need to be the type of person who takes a hands-on approach, demonstrating a commitment to safety and fostering a high performing, positive team culture. 

What you'll be doing: 

• Daily interaction with delivery partners, additional/ relief drivers, customer service, operational and processing staff 
• Monitor and improve compliance within the contracted courier fleet
• Assist with customer queries
• Be involved with the team in decision making, outlining challenges and finding solutions
• Undertake key administration tasks
• If you have exceptional leadership capabilities and are looking for a step up in your career we would love to hear from you! You'll provide support the Service Delivery Manager to motivate, lead and support the Delivery Partner fleet
• Working a roster of Tuesday to Friday 6am - 3.30pm and Saturday 6am - 10.30am

To be successful, you'll need: 

• Intermediate level computer skills
• Confidence interacting with people from all backgrounds; via face to face, phone and email
• Experience in fleet management or logistics is highly sort after but not essential 
• Proven ability to work under-pressure, making solid decisions - sometimes without direction or resources 
• Ability to focus on all aspects of the task or project, ensuring thoroughness and accuracy - an eye for details! 
• To be a strong problem solver, to back yourself and not be afraid to have tough conversations
• A desire to rise to a challenge, welcome and embrace change and work with ambiguity
• Full drivers licence (you'll be required to drive work vehicles at times)

We can offer you: 

Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

• Opportunity to join Marram for special rates on fantastic holiday home accommodation around New Zealand
• An Employee Assistance programme to support you when you or your family need it
• Staff discounts in conjunction with our business partners
• Opportunities to advance a career within NZ Post

https://youtu.be/vg91ZLxIS0E   Ready to be a part of that story? Let's go!

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

For more information about careers at NZ Post visit jobs.nzpost.co.nz. All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.