Quality and Compliance Specialist | Auckland

Quality & Compliance Specialist

We're looking for a Quality and Compliance Specialist to join our dynamic team based in Wiri, at the Auckland Processing Centre.  In this role, you'll help ensure we remain compliant across key areas including aviation security, border security, regulatory frameworks and internal quality standards.

Kōrero mō te tūranga - About the role

Working as part of a team, you'll report to and support the Operational Compliance Manager by coordinating and executing compliance and quality assurance activities.  While the core hours of  the role are Monday to Friday 8.30 - 5pm, our site is a 24/7 operation and as such, we do require a level of flexibility.  

You'll work across multiple systems, audits, and training programs—covering everything from CAA and MPI standards to internal audits and SOP management.

This includes:

• Managing site compliance activities (and acting as the Senior) for Civil Aviation Authority (CAA), NZ Customs (CCA), and MPI standards, as well as the Nominated Delegate for our transitional facility
• Leading, supporting and closing out internal and external audits and investigations
• Maintaining security systems, SOPs, and all regulatory documentation
• Supporting training compliance, document control and the ongoing improvement of procedures
• Partnering with internal stakeholders to ensure corrective actions are followed through
• Assisting the Compliance manager with International Postal compliance 

Mōu - About you

You're someone who's confident navigating complex operational environments and thrives on keeping things running smoothly behind the scenes.  You combine this with having a solid foundation in compliance and quality assurance, ideally with experience in sectors such as logistics, operations, or border security, and you understand what it takes to meet high regulatory standards day in and day out.

You know how to turn rules and regulations into clear, workable procedures, and you're not afraid to roll up your sleeves to help teams understand and apply them. You're a strong communicator — calm under pressure, proactive, and comfortable working both independently and across different shifts to support a 24/7 operation.

You're organised, reliable, and have a knack for spotting risks before they become problems.  It would be incredibly beneficial if you also:

• Are familiar with MPI or outbound CAA regulations and what compliance looks like in those spaces
• Have had exposure to highly regulated industries 

Hiahia? - Interested? Further your career within the NZ Post whānau!

Ready to flex your skills with something new?  Continue your journey with us.  Apply today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page.  

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test. 

If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles.  We won't consider candidates through agencies unless this has been previously approved. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.