Mail and Customer Services Officer | Tauranga/Bay of Plenty

Mail and Customer Service Officer | Tauranga Box Lobby | On Call

• On call - work as and when required between Monday to Saturday: 06:00 - 17:30
• Location: 54 Sixth Avenue, Tauranga 
• $26.84 per hour paid fortnightly

A role with variety! The main aspect of this role will be counter work and interacting with customers (mainly through parcel collection). 

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

Working at our Tauranga Box Lobby on Sixth Avenue, our Mail and Customer Service Officer deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our front counters and by phone.  You'll champion our products and services, provide suggestions and access information for our customers.   Each day is busy and varied and will see you developing your problem-solving skills. 

We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.

https://youtu.be/vg91ZLxIS0E   Ready to be a part of that story? Let's go!

What can we offer you?

• Learning and development opportunities to help support your career goals
• Extensive 4-week training from start date 
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment
• A stable government owned agency who isn't going anywhere!

What we need from you: 

• Be available to work on call as required Monday to Saturday
• A valid NZ Full drivers license 
• Problem solving skills – can you think on the fly and find the best outcomes?
• Administration and data entry skills
• Confidence to interact with people from all backgrounds face to face, phone and email
• Proven experience in customer service positions 

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.