Customer Care Representative | Auckland

• Work with a fun and engaging team
• Gain experience with a well-established NZ owned company
• Work with market leading technology and grow your skills

About the Role:

Here at NZ Post, we are revolutionising the way we deal with customer enquiries. We are embracing a multi-channel approach to increase effectiveness and work towards better outcomes for our customers and we're looking for talented individuals to help drive this change!

You will have ownership for managing complex customer queries.  As an essential service, our main focus is the customer and ensuring we continue to deliver what New Zealanders care about, getting their parcels on time and with care!

Based in Highbrook, you'll be on a 40 hour roster between Monday to Friday 7am-6pm and Saturday 8am -12midday. 

Day to day you will:

• Receive and respond to information and queries across a diverse range of channels including phone, email and social media,
• Resolve customer queries end to end, navigating a variety of systems at any given time,
• Use your customer service skills and experience to manage difficult customer queries, with support where necessary

Check out this video for "A day in the Life of a Call Centre Representative"

About you:

We are looking for:

• Someone who enjoys  problem solving, and is able to resolve our customer queries and find solutions independently
• Strong written and verbal communication skills
• Someone tech savvy and know how to navigate your way around various systems
• Those who have the ability to deal with all sorts of people and queries while keeping cool under pressure
• Someone who is adaptable & thrives in a dynamic working environment

What makes the National Contact Centre a great place to work?

From the get-go you will be provided with everything you need to be successful. You'll be joining a fun and supportive team and will benefit from a comprehensive training and on-boarding program. You will also get to enjoy regular team lunches, special events and pod competitions, while growing and developing your career within NZ Post. You will also enjoy free parking, to make coming to work that little bit easier! As a proud holder of the Rainbow Tick we embrace diversity and encourage you to be who you are.

Our intakes start Monday 8 and 22 March 2021

About New Zealand Post

At New Zealand Post, we know what values we hold and the exciting direction we are taking our business.  Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including: 

• Access to discounted health insurance plans for you and your family 
• Special rates on fantastic holiday home accommodation around New Zealand 
• Reduced banking service fees, rates and packages through our partners 
• Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle 
• An Employee Assistance programme to support you when you need it 

Working at NZ Post also provides employees with access to shopping discounts with our various suppliers and customers, and sponsorship to participate in cultural or sporting events.

For more information about careers at New Zealand Post visit jobs.nzpost.co.nz.

All applicants will be required to provide proof of their eligibility to work in New Zealand.  Any appointment will be subject to a satisfactory drug test and security check