Retail Agency Business Partner - Central and Upper North Island | Hamilton/Waikato

Retail Agency Business Partner - Central and Upper North Island

• Be the face of NZ Post across a diverse network of agency partners
• Build strong relationships that drive performance, advocacy and growth
• Enjoy a field-based role with variety and travel across the region
• Based in central Waikato your portfolio is wide ranging

Kōrero mō te tūranga - About the role

As an Agency Business Partner, you'll play a key role in supporting and strengthening NZ Post's retail agency network across the Central and Upper North Island.  Based in the Central Waikato, you'll cover a large and diverse catchment spanning Meremere, the Bay of Plenty, Taupō and Taranaki regions, working closely with agency partners to help them deliver great customer experiences while achieving strong operational performance.

This is a highly relationship-focused role where you'll be the primary point of contact for store owners and teams.  You'll spend much of your time out in the field, building trusted partnerships, providing coaching and practical support, and helping our agency network thrive. Travel is a significant part of the role, with regular regional travel and typically 1-2 nights away from home each week.

You'll do this by:

• Building trusted partnerships with store owners, managers and teams
• Coaching and supporting agency teams to grow capability and confidence
• Using data and insights to identify opportunities for improved performance
• Championing brand standards, product visibility and customer experience
• Supporting new store openings and wider retail network initiatives
• Helping partners navigate operational issues and find practical solutions

Mōu – About you

You're a commercially minded relationship builder who enjoys working with people and helping businesses succeed. You know how to influence positive change, have constructive conversations, and build credibility with a wide range of stakeholders.

You'll bring experience working across multiple locations, balancing support, coaching and performance expectations to deliver results. Whether you've come from a territory management, area management or multi-site retail leadership background, you'll understand what it takes to build strong partnerships while maintaining a focus on commercial outcomes. Experience working within a franchise or agency environment would stand you in good stead.

You'll combine that with:

• A knack for building trust quickly and maintaining long-term business relationships
• Sound commercial judgement and the ability to identify growth opportunities
• Confidence working autonomously and managing competing priorities across a large territory
• Strong problem-solving skills and a practical, solutions-focused approach
• An appreciation for local communities and the role NZ Post plays within them

You'll also have a full, clean New Zealand driver's licence and be based in the Central Waikato region. Given the size of the territory, you'll be comfortable with regular travel, including typically 1-2 nights away from home each week.

He Aha Te Pai - What you'll love about us! 

We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about.  Our permanent employees enjoy a variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Access to special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

Hiahia? - Interested? Come and join the whanau!

Keen to connect communities?  If you enjoy getting out, meeting people, and supporting businesses face-to-face, this role offers plenty of variety and autonomy.  Apply today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page. 

Applications for this position close on 25 November 2026

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test. 

If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles.  We won't consider candidates through agencies unless this has been previously approved. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

NZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.