Risk & Assurance Lead - CSD
Want a role where you can influence business decisions, improve operational performance, and help one of New Zealand's largest and most trusted organisations manage risk effectively?
We're looking for an experienced Risk & Assurance Lead to partner with leaders across our Customer Service Delivery business unit and strengthen how risk, assurance and resilience are managed. This is a highly visible role with the opportunity to shape best practice, influence senior stakeholders, and drive meaningful change
Kōrero mō te tūranga - About the role
You'll be responsible for leading and embedding risk and assurance practices across Customer Service Delivery, including:
- Driving the implementation of NZ Post's enterprise risk framework and helping leaders identify, assess, monitor, and manage risk.
- Facilitating risk workshops and providing practical guidance on risk management, controls, and compliance.
- Building and delivering a risk assurance programme and strengthening first-line assurance capability that provides confidence key controls are designed and operating effectively.
- Monitoring Customer Service Delivery risks, supporting leaders to manage residual risk within agreed risk appetite and tolerance, and reporting on risk trends and emerging issues.
- Enabling business continuity, operational resilience, incident management, and recovery readiness activities.
- Developing risk insights, key risk indicators, and assurance reporting to support better business decisions.
- Partnering with Operational Excellence to embed risk management, controls and assurance into CSD's day-to-day management and operational governance practices.
Mōu - About you
You'll be an experienced risk, assurance, audit, or governance professional who enjoys building relationships, influencing stakeholders, and turning complex issues into practical solutions. You'll be comfortable operating across both strategy and hands-on delivery while helping leaders manage risk with confidence.
You'll bring:
- Proven experience in risk, assurance, audit, or governance, with the ability to translate complex concepts into practical actions that deliver business outcomes.
- An understanding and or experience with operational management ideally from a logistics/supply chain/manufacturing industry.
- Strong relationship-building and influencing skills, with the confidence to partner effectively with operational leaders and stakeholders across all levels of the business.
- A proactive, solutions-focused mindset, with the ability to identify risks, analyse trends, solve problems, and drive continuous improvement.
- Experience developing and embedding risk frameworks, assurance programmes, controls, business continuity, or resilience practices within a complex organisation.
- Excellent communication skills, high attention to detail, and the ability to work at pace while managing competing priorities and delivering results.
Why join us?
- Make a real impact across a nationwide operation that delivers essential services to New Zealanders every day.
- Partner with senior operational leaders and influence strategic and operational decision-making.
- Lead the development of risk, assurance, business continuity, and resilience capability across Customer Service Delivery business unit.
- Help create a stronger risk-aware culture while driving continuous improvement and operational excellence.
- Join a collaborative organisation that values innovation, improvement, and delivering great outcomes for customers.
Hiahia? - Interested? Come and join the whanau!
Apply today! Please download the JD on the NZ Post Careers page. If you require additional information, please contact Cath Scott (Talent Business Partner) on 022 323 0684
Applications for this position close on 6 October 2026
Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.
All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
