Mail Centre Transformation Specialist | Auckland

Mail Centre Transformation Specialist

• East Tamaki, Auckland location.
• Support the transformation of our mail processing network.

Kōrero mō te tūranga - About the role 

We're looking for someone who enjoys making things work better. In this role, you'll partner with frontline teams and operational leaders across our Mail Centres to identify improvement opportunities, simplify processes and help create a more efficient operation.

Using Operational Excellence, Lean and data-driven methodologies, you'll turn insights into practical solutions that reduce waste, improve productivity and enhance service performance. This is a hands-on role where you'll lead change from idea through to implementation, helping teams embed sustainable improvements and play a key role in shaping the future of NZ Post's mail network.

You'll get involved with:

• Resetting our Operating model.
• Process optimisation & waste reduction.
• Automation integration & utilisation.
• Change implementation & transformation delivery.
• Performance management & MOS.
• Data & insight-driven improvements.

Mōu - About you 

You'll bring: 

• Strong experience in Operational Excellence, Lean and continuous improvement, with the ability to analyse data, solve problems and implement practical improvements that deliver sustainable operational results.
• Proven ability to lead and embed operational change, translating strategy and operating models into effective frontline execution, processes and performance systems.
• Excellent stakeholder engagement, facilitation and influencing skills, with experience working across operational teams and leaders in fast-paced logistics, manufacturing, supply chain or other complex operational environments.

Hiahia? - Interested? Come and join the whanau!

Please download the JD on the NZ Post Careers page.  If you require additional information, please contact Cath Scott (Talent Acquisition Business Partner) on 022 323 0684.

Applications for this position close on 26 November 2026  

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.