Continuous Improvement Specialist - Last Mile | Christchurch/Canterbury

Continuous Improvement Specialist - Last Mile

• Help shape better delivery experiences for customers across Aotearoa
• Lead practical improvements that make a real difference on the ground
• Partner with frontline teams to create safer, smarter ways of working
• This role can be based in either Christchurch, Hamilton, Wellington, or Auckland 

Kōrero mō te tūranga - About the role

At NZ Post, our delivery teams connect people, businesses and communities every day. As a Continuous Improvement Specialist - Last Mile, you'll play a key role in helping our operations perform at their best by leading improvement initiatives that enhance safety, service and efficiency across our delivery network. Working across sites with varying operational challenges and complexities, you'll partner with frontline teams to identify opportunities, solve problems and delivery practical, sustainable improvements.

This is a highly collaborative and hands-on role where you'll combine data, insight and operational experience to improve how work gets done. From designing better processes to supporting network-wide initiatives, you'll help create consistent ways of working while recognizing that every site has its own unique challenges and opportunities.  You'll be able to look beyond the immediate issue, connecting local improvements to broader network outcomes that improve results for our people, customers, and communities.

You'll achieve that by:

• Leading continuous improvement initiatives across delivery operations
• Analysing and redesigning processes to improve performance
• Supporting site leaders to solve operational challenges
• Embedding consistent ways of working across multiple locations
• Tracking results and ensuring improvements are sustained
• Coaching teams in structured problem solving and improvement

Mōu - About you

You'll be someone who enjoys getting close to the operation, understanding how things work and finding better ways to deliver results. You build strong relationships easily, communicate with confidence and can bring people on the journey when implementing change. You're comfortable working in environments where teams may have established ways of working and can build trust and credibility to influence positive change.  You'll be equally comfortable working with frontline teams and operational leaders, always focused on practical solutions that improve day-to-day performance.

You'll bring continuous improvement and operational excellence experience from a logistics, delivery, service or operational environment, along with a strong process mindset and a passion for making things better. You know how to turn operational data and insights into action and can balance network consistency with local operational needs.  You think broadly, looking beyond individual issues to identify wider trends, opportunities and sustainable solutions, and you're motivated by seeing improvements take hold and create positive outcomes for both people and performance.

What you'll bring:

• Strong capability in process analysis and optimisation
• Lean, Six Sigma Green Belt or higher, with Black Belt qualification preferred
• Excellent stakeholder engagement, relationship building and influencing skills
• Proven ability to lead and embed change across diverse operational environments
• Confidence working alongside frontline teams and leaders in fast-paced operational settings
• A proactive, curious and customer focus approach, with the ability to balance local site needs with broader network outcomes

Hiahia? - Interested? Further your career within the NZ Post whānau!

At NZ Post, we aim to be the delivery business of choice for Aotearoa. With a focus on Parcels and the evolution of Mail we work together to deliver the best outcomes possible for our customers and our people. This is an exciting time to join us. You'll be part of a business in transformation, where your work will have real impact on how we deliver for Aotearoa now and into the future.

Apply today or find out more details about this opportunity by downloading the JD on the NZ Post careers site.  If you require additional information, please contact Carla Van Megan (Talent Partner) on Carla.VanMegan@nzpost.co.nz.

Applications for this position close on Sunday 11 October 2026.

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test. 

If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles.  We won't consider candidates through agencies unless this has been previously approved. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.