Ways of Working Coach | Auckland

Ways of Working Coach  

Help shape how NZ Post delivers value by enabling high-performing teams, stronger leadership and better business outcomes 

• Partner with senior leaders to improve delivery performance and organisational effectiveness
• Drive meaningful change through modern ways of working, planning and accountability 
• Influence enterprise-wide collaboration, prioritisation and continuous improvement 

Kōrero mō te tūranga - About the role 

We're looking for a Ways of Working Coaches to help leaders and teams work smarter, deliver better outcomes and build a culture of continuous improvement across NZ Post. 

Reporting to the Head of Ways of Working, you'll work alongside Value Stream leaders, Value Domain Leads, Business Unit leaders and cross-functional teams to strengthen planning, prioritisation, accountability and delivery performance. This is a highly influential role that combines coaching, facilitation and performance improvement to help teams focus on what matters most and deliver value more effectively. 

You'll bring a systems-thinking approach, using data, insights and observation to identify opportunities for improvement and address organisational constraints. Working across value streams, platform.s, centres of excellence and support functions, you'll help improve flow, reduce complexity and build capability in modern ways of working that support NZ Post's future success. 

You'll do that by: 

• Partnering with executive and BLT leaders and their teams to improve organisational and delivery performance
• Facilitating prioritisation, planning and OKR alignment processes 
• Driving effective perform.ance, planning and delivery review rhythms 
• Identifying and addressing constraints, dependencies and barriers to flow 
• Building capability in modern ways of working, continuous improvement and outcome-based delivery 
• Using data, diagnostics and insights to enable practical performance improvements 

Mōu - About you 

You'll be an experienced Ways of Working, Agile or organisational improvement specialist who enjoys helping leaders and teams perform at their best. Comfortable operating in complex environments, you'll have the credibility and confidence to coach senior leaders, influence key stakeholders and drive meaningful change without direct authority. 

You combine strong coaching and facilitation skills with a commercial mindset and a passion for continuous improvement. You're naturally curious, outcomes-focused and able to identify opportunities to improve how work flows through an organisation. You understand the balance between people, process and performance, and know how to translate insights into practical action that delivers measurable results. 

You'll combine that with: 

• Proven experience leading Ways of Working or Agile practices within complex, matrixed organisations
• Strong executive and senior leadership coaching capability 
• Expertise in lean, agile and continuous improvement approaches 
• Ability to influence and drive change without formal authority 
• Strong commercial acumen and a focus on achieving business outcomes 
• Systems thinking with the ability to improve flow, throughput and delivery effectiveness 

As you'll play an important role in helping leaders and teams work together more effectively, improve organisational performance and deliver better outcomes for our customers and communities, you'll also ideally be a Certified Scrum Master, Product Owner or similar Agile certification and have a professional coaching qualification. 

Hiahia? - Interested? Further your career within the NZ Post whānau! 

There's a story in every parcel.  Do you love being part of the story?  Continue your journey with us. 

Apply today or find out more details about this opportunity by downloading the JD on the NZ Post Intranet.  For a confidential kōrero or more information, contact Carla van Megan, Talent Acquisition Consultant, on carla.vanmegan@nzpost.co.nz

Applications for this position close on Wednesday, 16 September 2026  

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test.  

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. 

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.