Operations Improvement Specialist | Auckland

Operations Improvement Specialist

•  Support site managers and operational leaders to enhance performance across National Processing
• Use data, insight, and influence to drive measurable improvement at scale
• Permanent, full-time role based in Wiri, Auckland

Kōrero mō te tūranga - About the role

This is a role where you can make a real impact working at the heart of our processing operations.

The key focus of this role is analysis of operational/sortation performance data and trends across NZ Post sortation centers, identifying patterns, root causes, and translating insight into action.  You'll conduct in-depth analysis through insights raised by key internal stakeholders and your own curiosity.  You'll design and support the delivery of practical improvement plans, drive consistency, review and embed standard work, and support continuous improvement.  We are a culture of continuous improvement, and this role is key to making that a part of how we work every day.

If you enjoy working close to the operation, influencing without authority, and seeing your analysis turn into real change, this role delivers challenge, variety, and purpose.

Mōu - About you

You're someone who enjoys making sense of complex information and using it to improve how things work.

Your career history will clearly highlight your skills in data analysis, reporting, business effectiveness, and you're confident communicating your findings to a wide range of audiences at all levels.   You have excellent customer service and stakeholder management skills, build credibility quickly, communicate with influence and collaborate across teams to drive outcomes.

Key skills and experience you'll bring will include:

• The ability to work autonomously while delivery to shared goals
• Strong influencing skills
• Qualifications, training, or experience in business or process improvement, or process design like Lean/Six Sigma would be advantageous.
• Mathematical modelling experience
• Database mining experience
• Clear, confident written and verbal communication skills

He Aha Te Pai - What you'll love about us! 

We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about.  Our permanent employees enjoy a variety of benefits including:

• Free onsite secure parking at our Auckland sites
• Access to discounted health insurance plans for you and your family
• Special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

Hiahia? - Interested? Come and join the whanau!

Apply today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page.  If you require additional information, please contact Cath Scott in the Talent Team on 022 323 0684.

Applications for this position close on 22 May 2026

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.