Senior Accounts Receivable Specialist | Wellington

Kōrero mō te tūranga - About the role

Love solving problems and helping people? You will be the go-to expert for tricky queries, smoother processes, and strong customer outcomes. As our Senior Accounts Receivable Specialist, you will be at the centre of our day-to-day AR operations, keeping service delivery moving in line with standards and SLAs, resolving exceptions, and supporting the team when things get complex.

You will be the person people rely on to untangle issues, whether it is a challenging customer enquiry, a data mismatch, a system question, or a process gap that needs improvement. You will work across high volume domestic and international portfolios, supporting consistent service delivery in line with best-practice standards and internal controls, and coordinating with teams across the business to keep things accurate and on time.

This is a hands-on, delivery focused role where you will take ownership end-to-end, improve how things run, and help lift capability across the team.

You will achieve that by:

• Owning complex customer enquiries through to resolution with a focus on root cause fixes
• Supporting the delivery of AR activities in line with service level agreements and standards
• Reducing exceptions and rework through accurate, consistent execution
• Providing expert guidance on systems, processes, and AR design improvements
• Working with Credit Control, Sales, offshore AR, and others to resolve issues at source
• Delivering clear operational reporting and ageing insights
• Leading continuous improvement that simplifies workflows and strengthens consistency
• Coaching others to lift confidence, capability, and quality

Mōu - About you

You are an experienced AR operator who likes things to run smoothly, accurately, and on time. You manage workloads confidently, navigate deadlines, and work well with others to keep the operation moving.  You will bring calm, clarity, and a customer first mindset, especially when volumes spike.

You will combine that with:

• Three or more years of hands-on experience in high volume Accounts Receivable or Finance Operations
• Transferable experience from banking, utilities, telco, logistics, insurance, or shared services
• Strong knowledge of AR controls, reconciliations, and exception management
• Confidence working across multiple systems, datasets, and daily ageing
• Clear communication with customers and stakeholders
• Ability to identify root cause and deliver fixes that last
• Comfort working to SLAs, cut offs, and competing priorities
• Experience with process improvement with a continuous improvement mindset, always looking for smarter, simpler, better ways of working - Lean Six Sigma or similar is a plus!

This role is perfect for someone who enjoys being around the team, sharing expertise, and keeping AR operations running smoothly for our customers and the business.

Mō te Tukurau Aotearoa - About NZ Post

There's a story in every parcel. And wrapped up in every parcel, is the people of NZ Post.  Our mahi is different, but we share the same goal - to contribute to the growth and prosperity of our beautiful Aotearoa.  Whether you're a number-crunching data analyst, a parcel processing whizz, a marketing maven, or a sales superstar, we've got a spot for you in our dynamic team. Start your journey with us.

He Aha Te Pai - What you'll love about us! 

We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about.  Our permanent employees enjoy a variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

Hiahia? - Interested? Come and join the whanau!

There's a story in every parcel.  Ready to be part of the story?  Start your journey with us by applying today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page.  If you require additional information, please contact Cath Scott (Talent Business Partner) on 022 3230684

Applications for this position close on 29 March 2026

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  

All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.