Delivery Partner Pay & Support Manager | Wellington

Delivery Partner Pay & Support Manager

• Lead a high-impact team supporting thousands of Delivery Partners across Aotearoa
• Drive improvement and change in a critical operational area of NZ Post
• Be part of a future-focused organisation where your leadership makes a real difference
• Based in Wellington

Kōrero mō te tūranga - About the role

At NZ Post, we're on an exciting journey to transform how we work with our Delivery Partners.  We need someone who can make sure the people powering our network feel supported, valued, and paid correctly.

As our Delivery Partner Pay & Support Manager, you'll be the anchor for a team of specialists who keep the wheels turning: from managing partner pay for a $300M+ network to ensuring all compliance needs  are sorted without a hitch. This is a role where operational excellence meets people leadership - and where your knack for process improvement, customer focus, and relationship building will shine.

You'll do that by:

• Leading and inspiring a high-performing team that makes sure every partner is supported and paid accurately.
• Owning and improving key processes - spotting opportunities to streamline, automate, and make life easier.
• Partnering with leaders across the business and our outsourced team in Manila to ensure seamless, customer-first service.
• Building strong controls and systems that keep us compliant, efficient, and future-ready.
• Playing a key role in exciting projects that are reshaping the way we deliver across Aotearoa.

This isn't just about pay cycles and systems - it's about making sure thousands of Delivery Partners across New Zealand have the support they need to succeed. You'll be leading a centre of excellence that truly makes a difference, while working in a future-focused organisation that's committed to growth, transformation, and our people.

Mōu - About you

You're a proven operational leader who knows how to get the best out of people and keep things moving in a complex environment. You're hands-on, results-driven, and not afraid to dive into the detail when needed, but your real strength is building teams that deliver. People trust you to bring clarity, keep momentum, and lead with a steady hand when things get busy.

You'll combine that with

• A strong track record of leading and motivating teams in a fast-paced operational environment
• The ability to set clear goals, hold people accountable, and celebrate success along the way
• A talent for problem-solving and rolling up your sleeves to get things done
• Great relationship and communication skills, you connect easily and influence across all levels
• Confidence working with systems and processes, with a knack for spotting improvements
• A results-driven mindset - you focus on delivery, quality, and continuous improvement

He Aha Te Pai - What you'll love about us! 

We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about.  Our permanent employees enjoy a variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

Hiahia? - Interested? Come and join the whanau!

At NZ Post - whatever the role - we share the same goal.  Delivering.  For Aotearoa New Zealand.  For each other.  Are you ready to be part of something bigger?   If you answered yes, then apply today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page.  If you require additional information, please contact Michele Christie (Talent Business Partner) on 022 087 5195

Applications for this position close on 12 October 2025

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test. 

If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles.  We won't consider candidates through agencies unless this has been previously approved. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.