Retail Manager - Palmerston North | Palmerston North/Manawatu

Retail Manager 

• Lead high-performing retail team in Palmerston North 
• Drive customer service excellence and community engagement 
• Combine commercial know-how with people-first leadership 

Kōrero mō te tūranga - About the role

We're on the lookout for a dedicated and people-first Retail Manager to lead the charge in delivering exceptional customer service, strong community connections, and commercial excellence in Palmerston North.

As the Retail Manager, you'll head up a profitable multisite operation under our ‘hub and spoke' model, combining retail stores and private box lobbies. You'll lead from the front - building a high-performing team, creating seamless customer experiences, and driving performance in both service and sales.

You'll achieve this through:

• Customer Experience: Delivering signature sending, receiving and retail experiences - simple, human, and reliable. Making every visit feel personal, helpful, and worth coming back for.
• Community Care: Bringing to life the values of manaakitanga (hospitality and respect) and tauwhirotanga (nurturing and care) in every interaction - from welcoming customers warmly to supporting your team's wellbeing.
• People Leadership: Leading a motivated team through effective recruitment, training, coaching and performance management. Creating a positive, growth-oriented environment where people thrive.
• Safety & Wellbeing: Championing a culture of safety and care - ensuring every store operates to high health & safety standards and that staff wellbeing is always top of mind.
• Operational Excellence: Ensuring smooth day-to-day operations - from private box mail processing and parcel services to retail merchandising, inventory, and store presentation. You'll support innovation and pilot new tech where needed.
• Commercial Savvy: Managing store-level P&L and keep a close eye on cost control. Leveraging local insights to grow revenue and leading the delivery of both national and local marketing initiatives.

The hours for this role are Monday to Friday 0915 - 1745.

Mōu - About you

With a strong background in customer facing roles, you'll be an experienced people leader who has a real passion for people leadership, growing and developing their teams.

You'll combine this with

• A strong understanding of customer service best practices, including escalations and resolution management
• Financial acumen and ability to manage budgets and reporting, to interpret financials such as P&L's and sales reports and more importantly knowing what action to take as a result
• A natural ability to foster relationships and build community trust, coupled with strong communication skills
• High attention to detail, compliance and administration
• An inquisitive and observational nature and a continuous improvement mindset

The nature of the role and the environment in which we operate means you'll need to be tech savvy, particularly with solid experience in POS and EFTPOS systems, as well as MS Office tools.  You'll also possess a full clean NZ drivers licence.

Hiahia? - Interested? Further your career within the NZ Post whānau!

Keen to connect communities?   If so, apply today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page.  

Applications for this position close on Wednesday 17 September 2025

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test. 

If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles.  We won't consider candidates through agencies unless this has been previously approved.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.