| Category: | Project Management and Business Improvement |
| Application Close Date: | 20-Jul-2025 |
| Position Type: | Permanent |
| Attachments: | CSD Strategy and Planning Manager JD.pdf (PDF, 209KB) Job Specification |
Mō te Tukurau Aotearoa - About NZ Post
Our Customer Service Delivery (CSD) function is the engine room of New Zealand Post. With our customers' expectations evolving significantly through global digital and eCommerce development, we continue to experience an uptake of online shopping demand driving expected long term parcel growth. We are well into our journey, setting ourselves up for success to be the best delivery partner for New Zealand. We are focused on always improving our collaborative organisational model, which combines strong operational leadership with end-to-end process expertise.
Kōrero mō te tūranga
Reporting to GM Strategy & Operational Excellence, this role works across our (CSD) division to drive strategic direction, planning and delivery which is in line with our enterprise priorities, frameworks, and governance. With three core focus areas of; CSD operating strategy development and strategic priorities, leading input into CSD business planning process and resourcing, and leading engagement across the CSD function.
This is a highly collaborative role which requires working alongside several wider business groups to define long term vision, target state and operating model design & development. Therefore, effective stakeholder engagement and management is a key requirement of this role. The role will also lead key projects, business planning and portfolio management for the CSD business unit whilst ensuring these deliverables sit in line with wider business priorities, therefore forming a strong collaborative and trusted partnership with the Portfolio Governance and Enablement function and Enterprise Strategy and Planning function is essential.
Mōu - About you
As the ideal candidate for this role, you will have proven demonstrated experience leading business planning, and oversight across major projects and programs, within a large and complex environment. You will have experience shaping, creating and managing a portfolio of strategic initiatives, ensuring appropriate focus on the overall portfolio health and performance. You will hold a certification, bring a continuous improvement capability and have had exposure to change management. Understanding of operating model design is also required.
Experience applying this experience within a domestic or international logistics business is desirable.
Ideally the successful candidate for this role will be based in Auckland however we are open to considering other NZ locations.
Hiahia? - Interested? Come and join the whānau!
There's a story in every parcel. Ready to be part of the story? Start your journey with us.
Apply today, or find out more details about this opportunity by downloading the JD on the NZ Post Careers page. If you require additional information, please contact Gemma Corbett via gemma.corbett@nzpost.co.nz or 027 372 4705.
Applications for this opportunity close on 20 July 2025.
All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.
If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles. We won't consider candidates through agencies unless this has been previously approved.
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
