Process Improvement Specialist | Christchurch/Canterbury

Process Improvement Specialist 

• Role can be Auckland, Wellington or Christchurch based
• Work on a variety of process improvement projects
• Be part of a team of specialists

Part of our Operational business unit this role is part of a team of specialists working to make our organisation as efficient and effective as possible. 

Kōrero mō te tūranga - About the role

As a Process Improvement Specialist with us, you'll be working as part of a team of specialists with a focus on standardisation and consistency; you'll be involved in identifying and analysing areas for improvement and benchmark comparatives across our operational business (CSD).

Working to business initiatives, and in conjunction with Service Delivery leadership, you'll create improvement plans that lift performance with key measurables in place. You'll also provide input to reviewing national designs for service or product delivery, determining how best to implement in each area, as well as helping to create national design, ensuring that needs are practical and pragmatic to suit the business.  

Mōu - About you

A key quality you'll possess is curiosity, you'll be keen to know how things work currently in CSD and a continuous improvement mindset to look at opportunities and ways that things can be done better. 

You'll be comfortable presenting documents and talking to groups of people, so the ability to workshop ideas and solutions through facilitation of robust discussions and drawing ideas out of key stakeholders. We are looking for someone with great Excel skills to analyse data and come up with actionable insights and if you have experience with PowerBI or Power Apps that would be a bonus. Above all else, you'll be a team player and problem solver.

You'll couple this with

• Good knowledge and understanding of the logistics / courier and mail processes 
• Strong analysis and modelling techniques / methods
• A collaborative approach, strong interpersonal, communication and influencing skills and innate ability to foster strong working relationships
• Experience in operational implementation of Continuous Improvement practices
• A customer centric mindset
• A good sense of humour

Hiahia? - Interested?

If this sounds like you, then bring your passion for creating better and a continuous improvement environment to this team at NZ Post. If this sounds like your next career move Post, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website. If you require additional information, contact Gemma Corbett, Talent Acquisition Specialist on 027 372 4705 or gemma.corbett@nzpost.co.nz 

Applications for this position close on 13 July 2025.

All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.