Customer Billing Manager | Wellington

Customer Billing Manager

• Wellington based
• Be part of a high functioning finance team doing great things daily
• Lead a team of billing specialists

Kōrero mō te tūranga - About the role

As the Billing Manager, you'll be leading a team of Customer Billing Specialists, handling both systemised and manual billing for both our domestic and international clients.

Your main goal? Making sure the day-to-day billing processes are optimised and running efficiently, that payments and debt risks are managed, and that our customers get the best service possible.  You'll also be at the forefront of improving billing processes, reducing risks, and driving a better overall customer experience.

You'll also be responsible for:

• Leading customer billing operations and ensuring excellent service
• Managing workflows to hit team goals and KPIs
• Implementing new processes for better quality control, compliance, and internal controls
• Creating reporting and analysing data to measure performance and efficiency
• Driving cross-functional improvements and making sure we're always looking for ways to improve
• Developing team capability and providing opportunities to continuously add value

This is an awesome opportunity to develop your leadership skills and work on exciting, cross-functional improvement projects. You'll play a key role in transforming the way we handle customer billing while supporting your team's growth and success. Plus, you'll have plenty of room to make an impact and shape the future of our finance operations!

Mōu - About you

You'll be a natural leader who is comfortable managing performance and fostering a culture of continuous improvement, but also knows about the world of accounts receivable.  You'll understand the mechanics of working in large complex organisations, particularly large finance teams and how all the pieces fit together to make a harmonious whole.

You'll bring a combination of skills and experience to the role, including:

• Strong leadership abilities with a focus on improving processes, managing change, and getting the best out of your people
• Experience in data-driven decision-making, problem-solving
• Strong communication with people at all levels
• The ability to break down complex challenges into practical solutions
• A continuous improvement mindset, with a passion for driving and supporting progress within the team.  Including a focus on internal controls and documentation

A background in quality management, Lean Six Sigma, or similar would be an added bonus.

He Aha Te Pai - What you'll love about us! 

We're passionate about our commitment to deliver the best for Aotearoa - to help businesses thrive, and to deliver what Kiwis care about.  Our permanent employees enjoy a variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

Hiahia? - Interested? Come and join the whanau!

At NZ Post - whatever the role - we share the same goal.  Delivering.  For Aotearoa New Zealand.  For each other.

Ever wondered about the magic behind parcel delivery? It's a tale of teamwork, cutting-edge and data-led technology, and some truly awesome people. All united by one mission - to deliver for New Zealand. If you are ready to be a part of that story apply today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page.  If you require additional information, please contact Michele Christie (Talent Acquisition Specialist) on 022 087 5195

Applications for this position close on Monday 14 April 2025

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test. 

If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles.  We won't consider candidates through agencies unless this has been previously approved. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.