Customer Service Team Leader | Queenstown

Customer Service Team Leader 

• $36.82phr paid fortnightly 
• Leadership experience essential
• Ballarat Street location

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work.

Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

We're looking for a seasoned leader, with previous experience managing teams and the type of person who takes a hands-on approach to safety while fostering a high performing, positive team culture.  Based at the Queenstown PostShop in Ballarat Street, you'll deliver an exceptional level of customer service as you manage inquiries, requests or concerns from customers at our front counters and by phone.  You'll champion our products and services, provide suggestions and access information for our customers.   

Are you keen to start your journey with us?  Check out this video: https://youtu.be/vg91ZLxIS0E

This a full time, permanent position Monday to Friday 9.15am - 5.45pm and Saturdays if required.   You'll lead a dedicated team of Customer Service Officers and Mail Officers and support them in the delivery of retail products and services, as well as rostering, resourcing and driving the performance of the team.  

What do we need from you:

• Proven experience in customer service and team management of retail stores and staff 
• Ability to build relationships with internal and external stakeholders and the wider leadership team
• Excellent communication skills to elevate the team culture and team performance
• A passion for upholding the NZ Post values
• Ability to clearly assign tasks and set objectives
• Have a clean and valid full NZ drivers license

Ready to be a part of that story? Let's go!

At NZ Post, we know what values we hold and the exciting direction we are taking our business.  Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Special rates on fantastic holiday home accommodation around New Zealand
• Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
• An Employee Assistance programme to support you when you need it

For more information about careers at NZ Post visit jobs.nzpost.co.nz

All applicants will be required to provide proof of their eligibility to work in New Zealand.  Any appointment will be subject to a satisfactory drug test and security check

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.