Continuous Improvement Analyst | Auckland

Continuous Improvement Analyst  

• Permanent Position
• Highbrook location
• Part of our Continuous Improvement Team

Kōrero mō te tūranga - About the role 

As a key member of our Operational Excellence function, and reporting to the Operational Excellence Design Manager, you'll support the delivery of Continuous Improvement (CI) initiatives to drive cost, service and safety improvement outcomes across one of our biggest business units (Customer Service Delivery).  You'll do this through identification and implementation support of improvement opportunities and provisioning of CI coaching, tools, templates and analysis ensuring improvements made are sustained. 

Your approach will include:

• Working alongside Operational Excellence Design Manager, lead design of and coordinate ongoing maintenance of CI tools, templates and training
• Providing CI coaching to operational personnel as part of delivery of Continuous Improvement programme of work
• Facilitating workshops and training sessions to promote CI methodologies implementation into operational work areas
• Working across cross functional CI teams providing CI analysis, process improvement and reporting support delivering CI programme initiatives effectively and on time
• Working alongside OE Specialists and operational Process Improvement teams, supporting identification and implementing operational improvement opportunities

Mōu - About you 

You'll be an experienced Continuous Improvement Analyst and be certified in CI methodologies (like Lean Six Sigma), and proven experience leading application of these methodologies and tools.  You'll balance this experience with either a relevant tertiary or data analytics qualification. 

You'll combine this with: 

• Advanced problem-solving & analytical skills, using data-driven insights to identify root causes and create impactful solutions
• Strong training & coaching abilities, mentoring teams at all levels in continuous improvement methodologies to build capability and drive positive change
• Strategic thinking & initiative management, developing and communicating initiative pipelines aligned with business goals for effective leadership decision-making
• Proven ability to drive operational improvements, delivering measurable value and enhancing efficiency across teams and processes
• Effective decision-making & commercial acumen, managing multiple priorities under pressure while ensuring smart, value-for-money outcomes

It goes without saying but we'll say it anyway, you'll also be a natural communicator who can engage across levels of the organisation, communicate with ease and clarity and build strong relationships (both internally and externally).  You'll also be tech savvy and know your way around MS Office. 

Mō te Tukurau Aotearoa - About NZ Post

Ever wondered about the magic behind parcel delivery? It's a tale of teamwork, cutting-edge and data-led technology, and some truly awesome people. All united by one mission – to deliver for New Zealand.

Hiahia? - Interested? Come and join the whanau!

Ready to be a part of that story?  Start your journey with us by applying today or find out more details about this opportunity by downloading the JD on the NZ Post Careers page.  If you require additional information, please contact Michele Christie (Talent Acquisition Specialist) on 022 087 5195

Applications for this position close on Sunday 8 June 2025

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.  

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks.  Some of our roles may also require a credit check and/or a drug test. 

If you're interested in a role, please apply directly through our online portal. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles.  We won't consider candidates through agencies unless this has been previously approved. 

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.