| Category: | Operations-Other |
| Application Close Date: | 10-May-2024 |
| Position Type: | Permanent |
| Attachments: | Operations & Service Delivery Specialist PD - NZPAH.pdf (PDF, 214KB) Job Specification |
Operations & Service Delivery Specialist
NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join.
NZ Post Australia Holdings (NZPAH) is our Australian arm and responsible for developing, implementing, and championing New Zealand Post's inbound and offshore service offerings (encompassing Wholesale / Direct Entry, Direct Marketing, Courier / Freight and UPU flows). We are charged with managing the offshore customer base and directing activities in relation to the inbound and offshore product / solutions suite and global markets to ensure growth in revenue and profit are maximised to deliver strategic and business plan targets.
About the role?
First and foremost you will be making sure our customers are happy, ensuring that all daily operational and account functions are completed within the required timeframes, and assisting our customers with implementation of new products and services, identifying marketing opportunities and facilitating solutions.
As a key link between our customer and global networks, you'll work closely with our International Mail Centre and International Freight Services back in NZ. You will also provide strong monitoring and coordination of all touch points in an end to end logistics supply chain, which will include analysing data and customer preferences and predicting current and future consumer trends.
You'll also get involved in air and sea freight in an administrative capacity around documentation, process and workflow. So attention to detail is critical.
About you
With a couple of years' experience working in either freight forwarding or logistics under your belt, you'll be keen to grow and develop.
You'll couple this with
We're all about our customers, so you'll need to feel comfortable providing the highest level of customer service and always be looking for opportunities to provide that seamless, consistent customer experience.
A drivers licence would be incredibly helpful for the periodic customer site visits.
Interested?
Are you prepared to join us on a journey that will see NZPAH continue to build our success through new and exciting work? Would you like to be part of an energised team, who are focused on providing first-class customer service and driving operational excellence?
If you answered yes, have the skills and experience we are looking for, we invite you to apply for this role, we are only accepting online applications. If you have any questions please contact Gemma Corbett (Talent Sourcing Specialist) at gemma.corbett@nzpost.co.nz
Applications for this position close on 10 May 2024
Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.
All applicants will also be required to provide proof of their eligibility to live and work in Australia. Appointees will be subject to a security and credit check and may be required to undertake a drug test.
If you're interested in a role, please apply directly through our online portal. Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged).
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
