Menu


Quick Search

Location:
Keywords:!!!


Service Delivery Manager - Wellington
Location:
Wellington
Category:
Managers and Executive
Date Posted:
03-May-2019
Application Close Date:
22-May-2019
Job Reference:
13834981
Position Type:
Permanent
View Attachment:
SERVICE DELIVERY MANAGER JD (1) (2).docx (Word, 87KB)
Job Specification

SERVICE DELIVERY MANAGER JD.pdf (PDF, 549KB)
Job Specification

banner image

Now is a great time to join New Zealand Post as we transform into a more e-commerce focussed business, where new markets and opportunities arise every day. We're experiencing unprecedented growth and are busy innovating and evolving to ensure nothing gets in the way of delivering what our customers need.

As a Service Delivery Manager in Wellington, you'll be reporting to the Area Service Delivery Manager, focused on ensuring the delivery of all products and services offered by New Zealand Post meet our service standards and customers' expectations. This is a fast paced and challenging role with oversight of a mix of contractors and employees including: Posties, Delivery Agents, Couriers, Rural Delivery Contractors and Contract Posties. 

You'll be a key point of contact for customers, including dealing with escalations and proactively seeking out opportunities for growth and customer service enhancement.

What skills and experience are we looking for?

We're looking for a standout leader with a Can Do attitude, who puts the customer at the front of everything they do to ensure nothing gets in the way of delivering what our people care about.

  • Strong Leadership experience in an operational/service delivery environment
  • Experience managing a large group of both contractors and employees
  • Proven experience in driving optimum team performance in a highly customer driven environment
  • Strength in building customer relationships
  • Strong commercial acumen, including budgets, financial and analytical skills.
  • Significant experience with health and safety

To apply hit the ‘apply now' button to upload your CV.

For further information, download the attached Job Description or contact Liane Egan on 027 277 0987. 

Applications for this role will close at 22nd May 2019.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security check and may be required to undertake a drug test.