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Service Delivery Manager - Levin
Palmerston North/Manawatu
Managers and Executive
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Job Specification

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  • Give your career new direction.
  • Operational leadership role. 
  • Based in Levin

At New Zealand Post, we are committed to delivering what our customers care about. As a Service Delivery Manager, you will lead your team to ensure we deliver on this promise every day!

As a Service Delivery Manager, you'll be responsible for the management of both delivery employees and courier contractors, to ensure the delivery of all products and services offered by NZ Post meets customers' expectations. It's a proactive role where you'll be tasked with driving performance whilst ensuring cost optimisation, health and safety and customer service outcomes are achieved.

This is a fast paced and challenging role where you will also be a key point of contact for customers and community stakeholders, including dealing with escalations and proactively seeking out opportunities for business growth and customer service improvement.

This role operates Monday to Friday, however flexibility is required recognising the 24/7 nature of our organisation.

What are we looking for?

  • Experience managing employees and / or contractors in an operational environment
  •  Leadership style that drives a safe, high performing, customer-centric culture
  • Customer service and relationship management skills
  • Strong commercial acumen, including budgets, financials and analytical skills
  • Experience working with employee unions would be an advantage 

NZ Post is an iconic Kiwi organisation with a rich history and an exciting future ahead. Be part of the adventure and grow your leadership career with us.

Please apply online or for a Job description visit:

For further information please contact Catherine Scott on 04 496 5769.

Applications close on 25 July 2018.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security check and may be required to undertake drug, alcohol and / or credit checks.