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Digital Operations Manager
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JD Digital Operations Manager.docx (Word, 179KB)
Job Specification

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  • Newly created position in our brand new in-house digital team.
  • manage day-to-day digital operations by leveraging existing NZ Post digital assets.
  • Option to be based in East Tamaki, Auckland or Wellington CBD.

New Zealand Post has a rich history stretching back to the early 1830s when whalers, missionaries and traders had to rely on occasional passing ships. Today, New Zealand Post is a successful commercial entity competing in local and global markets, focusing on delivering what people care about. 

We are building an awesome in-house digital team to design, develop and continuously improve digital products and services for our customers. This is a great time to join and be part the team that creates stunning responsive websites, apps and digital retail interfaces.

The Digital Operations Manager leads a creative, motivated and talented team to ensure our digital experiences continue to enable NZ Post to deliver what people care about. You will manage day-to-day digital operations by leveraging existing NZ Post digital assets and aligning daily activity to strategic direction and agreed objectives.  Working alongside digital product owners and the Head of Digital Solution Delivery, you'll ensure digital activities are aligned while continuously improving the performance and operational efficiencies of NZ Post's digital assets. You'll also be the first point of contact for the business for digital requests - triaging and scheduling within your team or channelling to other appropriate teams.

To be successful in this role, you'll need proven experience in a digital operational leadership position and in-depth experience in large scale, enterprise-wide digital operations.  Tertiary qualified and with experience in Agile methodology, you'll have demonstrable experience in building and maintaining processes to support high volume digital requests and be comfortable managing multiple projects and digital capabilities.  You'll be a skilled communicator, able to speak effectively to senior leadership and internal / external stakeholders, while creating and delivering informative and persuasive presentations.

In return, you'll have the opportunity to work with like-minded, talented and creative people in an Agile/Scrum environment with a shared passion for creating memorable digital experiences. 

Hit the ‘apply now' button or apply online via our careers site where you will find a full job description.  

All applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security check and must be able to pass all internal and external security vetting requirements.