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Service Delivery Manager - Hastings
Hawkes Bay
Managers and Executive
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Job Specification

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Now is a great time to join New Zealand Post as we transform into a more e-commerce focussed business, where new markets and opportunities arise every day. We're busy innovating and evolving to ensure nothing gets in the way of delivering what our customers need.

As a Service Delivery Manager Hastings, you'll be working closely with the Area Service Delivery Manager, focused on ensuring the delivery of all products and services offered by New Zealand Post meet our service standards and customers' expectations. This is a fast paced and challenging role with oversight of a mix of contractors and employees including: Delivery Agents, Couriers, Rural Delivery Contractors, Contract Posties and a Box Lobby. You will also have a Service Delivery Coordinator and a Service Delivery Support reporting to you.

You'll be a key point of contact for customers, including dealing with escalations and proactively seeking out opportunities for growth and customer service enhancement.

Our core business hours are Monday to Friday, however flexibility is required recognising the 24/7 nature of our organisation.

What skills and experience are we looking for?

We're looking for a leader with a “can do” attitude, who puts the customer at the front of everything they do to ensure nothing gets in the way of delivering what our people care about.

  • Leadership within an operational/service delivery environment
  • Experience managing both contractors and employees
  • Proven ability and interest in encouraging optimum team performance in a customer driven environment
  • Interest in developing strong customer relationships
  • Understanding of budgets, financial and analytical skills.
  • Significant experience with health and safety

Apply now below or via where you will find a JD and upload your CV and covering letter. For further information call Catherine Scott on 04 496 5769. 

Applications close 28 March 20178

All applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security check, credit check and may be required to undertake a drug Test.