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Service Delivery Manager - Eastside Delivery Branch
Manufacturing and Operations
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Job Specification

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  • Operational leadership role.
  • Based at our Eastside Delivery Branch in Pakuranga.

At New Zealand Post, we are committed to making sure nothing gets in the way of delivering what our customers care about. As a Service Delivery Manager, you will lead your team to ensure we deliver on this promise every day!

There is a real opportunity to make an impact in this newly created role. As a Service Delivery Manager, you'll be responsible for the management of both delivery employees and courier contractors, to ensure the delivery of all products and services offered by NZ Post meets customers' expectations. It's a proactive role where you'll be tasked with driving performance whilst ensuring cost optimisation, health and safety and customer service outcomes are achieved.

This is a fast paced and challenging role where you will also be a key point of contact for customers and community stakeholders, including dealing with escalations and proactively seeking out opportunities for business growth and customer service improvement.

This role operates during core business hours, Monday to Friday, however flexibility is required recognising the 24/7 nature of our organisation.

What are we looking for? 

  • Experience managing employees and / or contractors
  • Experience leading people and processes in an operational environment
  • Leadership style that drives a safe, high performing, customer-centric culture
  • Customer service and relationship management skills
  • Strong commercial acumen, including budgets, financials and analytical skills
  • Experience working with employee unions would be an advantage

NZ Post is an iconic Kiwi organisation with a rich history and an exciting future ahead. Be part of the adventure and grow your leadership career with us.

To find out more, visit NZ Post's Careers website to download the position description or for further information please contact Kristy Teece on 09 3679532.  Applications close on 22 March 2018.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security check and may be required to undertake drug, alcohol and / or credit checks.